BetterHelp

BetterHelp is the world's largest online therapy platform, with 30,000+ licensed therapists providing remote mental health care. Its AI matching system connects clients with therapists based on presenting concerns, therapist specialties, scheduling preferences, and communication style.

AI Therapist Matching

When signing up, BetterHelp's algorithm processes your assessment responses — what brings you to therapy, communication preferences (prefer texting vs. video), therapist gender preference, areas of expertise needed — and surfaces 3-5 therapist matches within 24 hours.

The matching system draws on therapist profiles: credentials, specialties (anxiety, trauma, relationships, LGBTQ+, grief, addiction), communication styles, and current client load. If you don't connect with the matched therapist, you can switch at any time at no cost.

Communication Modes

BetterHelp provides four ways to engage with your therapist: messaging (asynchronous text, available 24/7), live chat sessions, phone calls, and video sessions. Most plans include one live session per week plus unlimited messaging between sessions.

Therapist Credentials

All BetterHelp therapists are licensed professionals: licensed professional counselors (LPC), licensed clinical social workers (LCSW), licensed marriage and family therapists (LMFT), and licensed psychologists (PhD, PsyD). Credentials are verified during the therapist vetting process.

Specialized Therapy

BetterHelp's therapist network spans specialties: depression, anxiety, OCD, PTSD, relationship issues, eating disorders, ADHD, addiction, grief, and LGBTQ+ affirming therapy.

Pricing

BetterHelp costs $60-$100/week (billed monthly), varying by location and therapist availability. Financial aid is available for qualifying users.