LiveChat

LiveChat was founded in 2002 in Wroclaw, Poland — one of the oldest live chat companies still operating as an independent public entity (listed on the Warsaw Stock Exchange). It serves over 37,000 companies across 150 countries, including Adobe, PayPal, McDonald's, and Mercedes-Benz.

The product spans a suite: LiveChat (core live chat), ChatBot (AI and rule-based bot builder), HelpDesk (ticketing), and KnowledgeBase (self-service). These are sold separately but integrate into a unified customer service stack.

ChatBot uses a visual story-based flow builder. Conversations are designed as branching decision trees with AI-powered intent detection layered on top for natural language understanding. Pre-built templates cover: lead qualification, customer satisfaction surveys, order status, appointment booking, FAQ handling, and after-hours coverage. Integrations connect to Shopify, Salesforce, HubSpot, Zendesk, and other systems via Zapier or direct webhooks.

The live chat product is the platform's strongest component. The agent interface includes: real-time visitor tracking (pages visited, time on site, previous chat history), proactive chat triggers based on visitor behavior, canned responses, file sharing, and native co-browsing for technical support.

Ecommerce integrations are a differentiator. Native Shopify integration allows agents to view cart contents, order history, and customer data without leaving LiveChat. Magento and WooCommerce integrations follow the same pattern.

CSAT surveys are built in and can be sent automatically after each conversation. Reporting covers agent performance, queue times, chat volume by time of day, and customer satisfaction trends.

Pricing for LiveChat starts at 20 USD per agent per month (Starter). ChatBot is priced separately starting at 52 USD per month for 1,000 valid chats.