Zapier Agents

Zapier Agents extends Zapier's existing automation platform with autonomous AI agents that can make decisions and take multi-step actions, rather than following a fixed trigger-action chain.

Core Capabilities

Natural-Language Agent Building Describe what an agent should do ("monitor support inbox, draft replies, and escalate anything about billing") and Zapier assembles the agent's logic and app connections automatically.

7,000+ App Connections Reuses Zapier's existing integration library, so agents can read and act on data across nearly any SaaS tool a team already uses without custom API work.

Autonomous Decision-Making Agents can branch their behavior based on the content of incoming data (e.g., categorizing a support ticket and choosing a different action per category) rather than executing the same fixed steps every time.

Human-in-the-Loop Approval Sensitive actions can be configured to require human approval before executing, balancing autonomy with control.

Positioning

Targets the same no-code automation audience as core Zapier, but for tasks that need judgment calls rather than fixed if-this-then-that logic — competing with n8n's AI-agent nodes and Make's AI features.

Pricing

Included in a limited form with Zapier plans; higher agent-task volume requires paid tiers.