Avaamo

Avaamo was founded in 2014 and has focused on regulated enterprise verticals where compliance, data residency, and security requirements make general-purpose AI platforms unsuitable. The company is privately held and counts major health systems, banks, and telecoms among its customers.

The platform provides a no-code conversation designer for building AI agents, combined with pre-built domain models trained on industry-specific language. In healthcare, this means understanding clinical terminology, insurance codes, and patient workflow language. In banking, it understands account management, loan products, and transaction terminology without requiring extensive custom training.

Healthcare is Avaamo's strongest vertical. The platform powers appointment scheduling, pre-visit intake, medication reminders, post-discharge follow-up, and nurse triage bots for health systems. It integrates with Epic, Cerner, and other EHR systems, and supports HIPAA-compliant deployments.

For financial services, Avaamo provides account inquiry bots, loan origination assistants, fraud alert agents, and wealth management onboarding. It complies with relevant financial regulations and supports multi-region data residency.

The platform supports voice, web chat, SMS, WhatsApp, and app-based deployment. It includes a live agent handoff component with full conversation history transfer. Analytics dashboards provide conversation completion rates, intent recognition accuracy, and agent utilization metrics.

Avaamo offers 200+ pre-built connectors covering major enterprise systems: Salesforce, ServiceNow, Workday, SAP, Epic, Cerner, and others. Custom API integrations are also supported.

Pricing is enterprise and quote-based, typically structured around conversation volume and the number of deployed use cases.