CoSupport AI

CoSupport AI automates customer support tickets by training on a company's own knowledge base and past resolved conversations, rather than shipping a generic chatbot. Two products sit side by side: an AI Agent that resolves repetitive tier-1 requests end to end, and an AI Assistant that drafts replies for a human to review on anything more complex.

Numbers and Coverage

The company reports a 74% average AI resolution rate across clients and a 99% response accuracy figure from what it calls a hallucination-resistant generative architecture. The system reads images, video, and documents attached to tickets, works in 40+ languages with automatic detection, and connects to Zendesk, Freshdesk, Zoho Desk, Shopify, HubSpot, and Salesforce, pulling knowledge from Notion, Confluence, Google Drive, SharePoint, and OneDrive. CoSupport lists 300+ customers, including Cocoatech, Softorino, and ProjectFitter.

Pricing

CoSupport charges by usage rather than seats: $0.04 per AI response, $0.19 per resolved ticket, or a flat $99 per 1,000 monthly tickets, with no setup fee or contract. A free 30-day pilot includes 1,000 AI responses, and the company backs early results with a guarantee of 60% ticket resolution by day 60 or a refund.

Worth Knowing

The 74% and 99% figures are the vendor's own reported averages, not independently verified, and actual resolution rates will vary with how well-organized a company's existing knowledge base is.