Decagon

## What It Does

Decagon builds AI agents that handle customer support conversations across multiple channels — web chat, email, and voice — for large companies with high support volume. Decagon's agents are designed to carry out multi-step resolutions, and the platform includes tooling for defining how the agent should behave (Agent Operating Procedures) as well as ongoing quality monitoring of agent conversations.

## Key Features

- **Multi-channel deployment**: The same underlying agent deployed across chat widgets, email inboxes, and voice channels. - **Agent Operating Procedures**: A structured way to define exactly how the AI agent should handle specific support scenarios. - **Watchtower QA monitoring**: Ongoing automated review of agent conversations at scale. - **Backend integrations**: Connects to a company's existing systems so the agent can take real actions. - **Usage-based pricing**: Billed per conversation or per resolution.

## Who It's For

Large, high-volume consumer businesses — marketplaces, fintechs, consumer apps — that field a very high number of support interactions.

## Limitations

Pricing involves a substantial annual platform fee before usage costs; enterprise contracts commonly run into the hundreds of thousands of dollars annually. Requires ongoing QA oversight and meaningful backend integration work.