Pricing: Custom
Best for: Customer Support
About
AI-first customer support platform designed for mobile apps and gaming companies, combining chatbot automation with human agent handoff.
In-Depth Review
Helpshift is a customer support platform that pioneered AI-powered in-app support for mobile and gaming companies. Founded in 2012 and later acquired by Keywords Studios (a gaming services firm), Helpshift focuses on delivering seamless support directly inside mobile apps without forcing users to leave to email or a separate support site.
Its AI layer — called Smart Intent Detection — automatically classifies incoming issues, routes them to the right automation or agent, and resolves common queries without human intervention. For gaming companies specifically, Helpshift offers deep game data integrations so support agents can see a player's account state, inventory, and recent transactions in real time.
Helpshift handles billions of support interactions per year for clients like Supercell, Microsoft, Brex, and Scopely. It supports 40+ languages and offers SDKs for iOS, Android, Unity, and web.
Pricing is custom based on monthly active users and support volume — no public pricing is listed.
Pricing
Custom
Capabilities
Categories
Pros & Cons
Cons
- Paid plans required for full access
- No public API
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Frequently Asked Questions
- Is Helpshift free to use?
- Helpshift is a paid tool, starting from Custom.
- What can Helpshift do?
- Helpshift supports mobile-first, in-app support, gaming industry, smart intent detection, agent handoff, multilingual, SDK. AI-first customer support platform designed for mobile apps and gaming companies, combining chatbot automation with human agent handoff.
- Is Helpshift good for customer support?
- Yes, Helpshift is well-suited for customer support. AI-first customer support platform designed for mobile apps and gaming companies, combining chatbot automation with human agent handoff.
- Does Helpshift have an API?
- Helpshift does not currently offer a public API.
- What languages does Helpshift support?
- Helpshift primarily supports English.