How to Use Helpshift in 2026: Step-by-Step Guide
AI-first customer support platform designed for mobile apps and gaming companies, combining chatbot automation with human agent handoff.
Helpshift is a customer support platform that pioneered AI-powered in-app support for mobile and gaming companies. Founded in 2012 and later acquired by Keywords Studios (a gaming services firm), Helpshift focuses on delivering seamless support directly inside mobile apps without forcing users to leave to email or a separate support site.
Its AI layer — called Smart Intent Detection — automatically classifies incoming issues, routes them to the right automation or agent, and resolves common queries without human intervention. For gaming companies specifically, Helpshift offers deep game data integrations so support agents can see a player's account state, inventory, and recent transactions in real time.
Helpshift handles billions of support interactions per year for clients like Supercell, Microsoft, Brex, and Scopely. It supports 40+ languages and offers SDKs for iOS, Android, Unity, and web.
Pricing is custom based on monthly active users and support volume — no public pricing is listed.
What You'll Need
- A Helpshift account (starting from Custom)
- A modern web browser or the Helpshift app
- Payment method for paid features
Getting Started
Create Your Account
Visit https://www.helpshift.com and sign up for a paid account. You'll need an email address to register.
Start Your First Conversation
Once logged in, you'll see the main chat interface. Type a question or task in the input box and press Enter. Helpshift supports mobile-first, in-app support, gaming industry, smart intent detection, agent handoff, multilingual, SDK — start with a simple text prompt to get familiar.
Pro Tips
- Be specific: The more context you provide, the better the response. Instead of "write an email," try "write a professional follow-up email to a client who hasn't responded in two weeks."
- Iterate: If you don't get what you need, ask for clarification or refinement: "Make it shorter" or "Use a more formal tone."
- Use examples: Show Helpshift what format you want by including an example in your prompt.
- Save useful conversations: Most platforms let you name and revisit conversations — organize by project or topic.
Common Use Cases
Customer Support
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- Responses seem generic or unhelpful
- Add more context to your prompt. Specify the audience, tone, length, and format you need. Try starting over with a clearer description of your goal.
- The tool isn't responding or is slow
- AI chatbots can experience high traffic. Refresh the page and try again. Check the service's status page if issues persist.
- Output is too long or too short
- Explicitly specify the length: "in 100 words," "as a brief summary," or "in detail with examples."
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Frequently Asked Questions
- Is Helpshift free to use?
- Helpshift requires a paid subscription, starting from Custom.
- Do I need an account to use Helpshift?
- Yes, you need to create an account to use Helpshift.
- What can I use Helpshift for?
- AI-first customer support platform designed for mobile apps and gaming companies, combining chatbot automation with human agent handoff.
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