Moveworks

Moveworks was founded in 2016 and became one of the most well-funded enterprise AI startups before ServiceNow acquired it in 2025 for approximately $2.85 billion — one of the largest enterprise AI acquisitions of that year.

The platform works as an AI copilot that sits between employees and enterprise systems. When an employee sends a request in natural language — "I cannot access the VPN," "I need a new laptop," "What is the parental leave policy" — Moveworks parses the intent, identifies the right system or process to engage, and resolves it automatically without human intervention. Resolution rates of 60-80% of IT tickets are commonly cited in customer deployments.

Moveworks supports multiple channels: Microsoft Teams, Slack, email, and web portals. It integrates with major enterprise systems out of the box — ServiceNow, Jira, Workday, SAP, Salesforce, Active Directory, and others. The integration model is API-first with no custom development required for standard connectors.

The three primary use cases are IT (password resets, software access, hardware requests, VPN issues), HR (policy questions, benefits enrollment, onboarding tasks, leave requests), and Finance (expense approvals, purchase orders, invoice inquiries). Each domain uses a combination of retrieval-augmented generation over company knowledge bases and direct API calls to take action on enterprise systems.

After the ServiceNow acquisition, Moveworks is being integrated into the Now Platform as a native AI copilot layer, expanding its reach across ServiceNow's existing customer base of Fortune 500 companies.

Pricing is enterprise and quote-based. No self-service tier is available; the platform is designed for organizations with 500+ employees and established enterprise IT infrastructure.