How to Use Moveworks in 2026: Step-by-Step Guide
Moveworks is an enterprise AI copilot that automates IT, HR, and finance support through natural language. Acquired by ServiceNow in 2025 for $2.85 billion, it deploys as an intelligent layer over existing enterprise systems to resolve employee requests without human intervention.
Moveworks was founded in 2016 and became one of the most well-funded enterprise AI startups before ServiceNow acquired it in 2025 for approximately $2.85 billion — one of the largest enterprise AI acquisitions of that year.
The platform works as an AI copilot that sits between employees and enterprise systems. When an employee sends a request in natural language — "I cannot access the VPN," "I need a new laptop," "What is the parental leave policy" — Moveworks parses the intent, identifies the right system or process to engage, and resolves it automatically without human intervention. Resolution rates of 60-80% of IT tickets are commonly cited in customer deployments.
Moveworks supports multiple channels: Microsoft Teams, Slack, email, and web portals. It integrates with major enterprise systems out of the box — ServiceNow, Jira, Workday, SAP, Salesforce, Active Directory, and others. The integration model is API-first with no custom development required for standard connectors.
The three primary use cases are IT (password resets, software access, hardware requests, VPN issues), HR (policy questions, benefits enrollment, onboarding tasks, leave requests), and Finance (expense approvals, purchase orders, invoice inquiries). Each domain uses a combination of retrieval-augmented generation over company knowledge bases and direct API calls to take action on enterprise systems.
After the ServiceNow acquisition, Moveworks is being integrated into the Now Platform as a native AI copilot layer, expanding its reach across ServiceNow's existing customer base of Fortune 500 companies.
Pricing is enterprise and quote-based. No self-service tier is available; the platform is designed for organizations with 500+ employees and established enterprise IT infrastructure.
What You'll Need
- A Moveworks account (starting from Quote-based (enterprise))
- A modern web browser or the Moveworks app
- Payment method for paid features
Getting Started
Create Your Account
Visit https://www.moveworks.com and sign up for a paid account. You'll need an email address to register.
Start Your First Conversation
Once logged in, you'll see the main chat interface. Type a question or task in the input box and press Enter. Moveworks supports text, tool-use, agents — start with a simple text prompt to get familiar.
Natural Language Chat
Type your question or task in natural language. Moveworks excels at understanding context and providing helpful, detailed responses.
Pro Tips
- Be specific: The more context you provide, the better the response. Instead of "write an email," try "write a professional follow-up email to a client who hasn't responded in two weeks."
- Iterate: If you don't get what you need, ask for clarification or refinement: "Make it shorter" or "Use a more formal tone."
- Use examples: Show Moveworks what format you want by including an example in your prompt.
- Save useful conversations: Most platforms let you name and revisit conversations — organize by project or topic.
Common Use Cases
Customer Support
AI agents built to handle customer inquiries, troubleshooting, and service requests.
Browse Customer Support chatbots →Productivity
AI tools for task management, scheduling, summarization, and workflow optimization.
Browse Productivity chatbots →Finance & Business
AI assistants for financial planning, business strategy, market analysis, and accounting.
Browse Finance & Business chatbots →Troubleshooting
- Responses seem generic or unhelpful
- Add more context to your prompt. Specify the audience, tone, length, and format you need. Try starting over with a clearer description of your goal.
- The tool isn't responding or is slow
- AI chatbots can experience high traffic. Refresh the page and try again. Check the service's status page if issues persist.
- Output is too long or too short
- Explicitly specify the length: "in 100 words," "as a brief summary," or "in detail with examples."
Get Weekly Chatbot Tips
Not sure which AI tool is right for you? Our newsletter covers reviews, tutorials, and comparisons weekly.
Frequently Asked Questions
- Is Moveworks free to use?
- Moveworks requires a paid subscription, starting from Quote-based (enterprise).
- Do I need an account to use Moveworks?
- Yes, you need to create an account to use Moveworks.
- What can I use Moveworks for?
- Moveworks is an enterprise AI copilot that automates IT, HR, and finance support through natural language. Acquired by ServiceNow in 2025 for $2.85 billion, it deploys as an intelligent layer over existing enterprise systems to resolve employee requests without human intervention.
Related Guides
Know a tool we're missing? Submit it free →