Yellow.ai

Yellow.ai (formerly Yellow Messenger) was founded in 2016 by Raghu Ravinutala and Jaya Kishore Reddy in Bengaluru, India. The company has grown into a global enterprise conversational AI platform, serving clients across six continents.

The platform has three primary product lines:

Customer Service Cloud: AI-powered virtual agents for support automation across digital and voice channels. The system can handle inbound queries, route complex cases to human agents, and provide agents with AI-assisted suggestions during live chats. Supports web chat, WhatsApp, Facebook Messenger, Instagram, Apple Messages for Business, Google Business Messages, email, and voice.

Employee Service Cloud: Automated HR and IT helpdesk bots that integrate with systems like Workday, SAP SuccessFactors, ServiceNow, and Jira. Employees can request leave, check pay stubs, reset passwords, or file IT tickets through natural conversation.

Marketing Automation: Proactive outreach campaigns through WhatsApp, SMS, and email. The platform supports customer journey orchestration, A/B testing, and behavioral segmentation for personalized messaging.

Yellow.ai supports over 100 languages natively, which differentiates it in markets where enterprise software typically covers only a handful of languages. A key differentiator is voice AI capability with speech recognition, text-to-speech, and voice bot flows for IVR systems and cloud telephony.

Yellow.ai has raised over $100M in funding and counts Kraft Heinz, Hyundai, and several global banks as clients.

Pricing is enterprise and quote-based. The company offers a free trial for small deployments.