How to Use Yellow.ai in 2026: Step-by-Step Guide
Yellow.ai is an enterprise conversational AI platform offering AI agents for customer service, employee support, and marketing automation. Founded in 2016, it serves 1,000+ enterprises across 35+ industries in over 135 countries, supporting 100+ languages and 35+ channels.
Yellow.ai (formerly Yellow Messenger) was founded in 2016 by Raghu Ravinutala and Jaya Kishore Reddy in Bengaluru, India. The company has grown into a global enterprise conversational AI platform, serving clients across six continents.
The platform has three primary product lines:
Customer Service Cloud: AI-powered virtual agents for support automation across digital and voice channels. The system can handle inbound queries, route complex cases to human agents, and provide agents with AI-assisted suggestions during live chats. Supports web chat, WhatsApp, Facebook Messenger, Instagram, Apple Messages for Business, Google Business Messages, email, and voice.
Employee Service Cloud: Automated HR and IT helpdesk bots that integrate with systems like Workday, SAP SuccessFactors, ServiceNow, and Jira. Employees can request leave, check pay stubs, reset passwords, or file IT tickets through natural conversation.
Marketing Automation: Proactive outreach campaigns through WhatsApp, SMS, and email. The platform supports customer journey orchestration, A/B testing, and behavioral segmentation for personalized messaging.
Yellow.ai supports over 100 languages natively, which differentiates it in markets where enterprise software typically covers only a handful of languages. A key differentiator is voice AI capability with speech recognition, text-to-speech, and voice bot flows for IVR systems and cloud telephony.
Yellow.ai has raised over $100M in funding and counts Kraft Heinz, Hyundai, and several global banks as clients.
Pricing is enterprise and quote-based. The company offers a free trial for small deployments.
What You'll Need
- A Yellow.ai account (free to create)
- A modern web browser or the Yellow.ai app
- Payment method for paid features
Getting Started
Create Your Account
Visit https://yellow.ai and sign up for a freemium account. You'll need an email address to register. A free tier is available — you can upgrade later for more features.
Start Your First Conversation
Once logged in, you'll see the main chat interface. Type a question or task in the input box and press Enter. Yellow.ai supports text, voice, tool-use, agents — start with a simple text prompt to get familiar.
Natural Language Chat
Type your question or task in natural language. Yellow.ai excels at understanding context and providing helpful, detailed responses.
Voice Input
Yellow.ai supports voice input. Click the microphone icon to speak your prompt instead of typing. Useful for hands-free operation or accessibility.
Pro Tips
- Be specific: The more context you provide, the better the response. Instead of "write an email," try "write a professional follow-up email to a client who hasn't responded in two weeks."
- Iterate: If you don't get what you need, ask for clarification or refinement: "Make it shorter" or "Use a more formal tone."
- Use examples: Show Yellow.ai what format you want by including an example in your prompt.
- Save useful conversations: Most platforms let you name and revisit conversations — organize by project or topic.
Common Use Cases
Customer Support
AI agents built to handle customer inquiries, troubleshooting, and service requests.
Browse Customer Support chatbots →Marketing & SEO
Chatbots specializing in content marketing, search engine optimization, and digital advertising.
Browse Marketing & SEO chatbots →Productivity
AI tools for task management, scheduling, summarization, and workflow optimization.
Browse Productivity chatbots →Troubleshooting
- Responses seem generic or unhelpful
- Add more context to your prompt. Specify the audience, tone, length, and format you need. Try starting over with a clearer description of your goal.
- The tool isn't responding or is slow
- AI chatbots can experience high traffic. Refresh the page and try again. Check the service's status page if issues persist.
- Output is too long or too short
- Explicitly specify the length: "in 100 words," "as a brief summary," or "in detail with examples."
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Frequently Asked Questions
- Is Yellow.ai free to use?
- Yellow.ai has a free tier. Paid plans start from Free trial available (enterprise pricing).
- Do I need an account to use Yellow.ai?
- Yes, you need to create an account to use Yellow.ai.
- What can I use Yellow.ai for?
- Yellow.ai is an enterprise conversational AI platform offering AI agents for customer service, employee support, and marketing automation. Founded in 2016, it serves 1,000+ enterprises across 35+ industries in over 135 countries, supporting 100+ languages and 35+ channels.
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