★★★★☆ 4.2/5

Pricing: Freemium — from $55/agent/mo

Best for: Customer Support

Try Zendesk AI →

Zendesk AI

★★★★☆ 4.2
Try Zendesk AI →

About

Zendesk AI is the suite of artificial intelligence capabilities built into the Zendesk customer service platform, including intelligent triage, automated ticket resolution, AI-generated reply suggestions for agents, and a no-code AI agent builder. Trained on a large corpus of customer service interactions, it enables teams to automate repetitive requests and focus human agents on complex issues.

Pricing

Freemium — from $55/agent/mo

Capabilities

textsearch

Technical

API Available
Yes
Languages
English, Spanish, French, German, Japanese, Portuguese, Italian, Dutch
Model
OpenAI models plus proprietary Zendesk AI models trained on CX data

Categories

Customer Support Finance & Business

Pros & Cons

Pros

  • Free tier available
  • Natural language conversation
  • Real-time web search
  • API available for developers

Cons

  • Limited publicly available documentation
  • Paid plans required for full access

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Frequently Asked Questions

Is Zendesk AI free to use?
Zendesk AI offers a free tier. Paid plans start from $55/agent/mo.
What can Zendesk AI do?
Zendesk AI supports text, search. Zendesk AI is the suite of artificial intelligence capabilities built into the Zendesk customer service platform, including intelligent triage, automated ticket resolution, AI-generated reply suggesti
Is Zendesk AI good for customer support?
Yes, Zendesk AI is well-suited for customer support. Zendesk AI is the suite of artificial intelligence capabilities built into the Zendesk customer service platform, including intelligent triage, automa
Does Zendesk AI have an API?
Yes, Zendesk AI has a public API available for developers.
What languages does Zendesk AI support?
Zendesk AI supports multiple languages including English, Spanish, French, German, Japanese.