Pricing: Freemium — from $55/agent/mo
Best for: Customer Support
About
Zendesk AI is the suite of artificial intelligence capabilities built into the Zendesk customer service platform, including intelligent triage, automated ticket resolution, AI-generated reply suggestions for agents, and a no-code AI agent builder. Trained on a large corpus of customer service interactions, it enables teams to automate repetitive requests and focus human agents on complex issues.
Pricing
Freemium — from $55/agent/mo
Capabilities
Technical
- API Available
- Yes
- Languages
- English, Spanish, French, German, Japanese, Portuguese, Italian, Dutch
- Model
- OpenAI models plus proprietary Zendesk AI models trained on CX data
Categories
Pros & Cons
Pros
- Free tier available
- Natural language conversation
- Real-time web search
- API available for developers
Cons
- Limited publicly available documentation
- Paid plans required for full access
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Frequently Asked Questions
- Is Zendesk AI free to use?
- Zendesk AI offers a free tier. Paid plans start from $55/agent/mo.
- What can Zendesk AI do?
- Zendesk AI supports text, search. Zendesk AI is the suite of artificial intelligence capabilities built into the Zendesk customer service platform, including intelligent triage, automated ticket resolution, AI-generated reply suggesti
- Is Zendesk AI good for customer support?
- Yes, Zendesk AI is well-suited for customer support. Zendesk AI is the suite of artificial intelligence capabilities built into the Zendesk customer service platform, including intelligent triage, automa
- Does Zendesk AI have an API?
- Yes, Zendesk AI has a public API available for developers.
- What languages does Zendesk AI support?
- Zendesk AI supports multiple languages including English, Spanish, French, German, Japanese.
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