How to Use Boost.ai in 2026: Step-by-Step Guide
Boost.ai is a Norwegian enterprise conversational AI platform for customer service automation in banking, insurance, telecom, and utilities. It claims automation rates above 90% for large-volume contact centers and has deployed with major financial institutions across Europe and North America.
Boost.ai was founded in 2016 in Stavanger, Norway, and has become one of the leading enterprise conversational AI vendors in the European financial services and telco markets. It has expanded to North America and counts major banks, insurance companies, utilities, and telecom operators among its clients.
The platform is built specifically for high-volume customer service automation. Its central claim is automation rates of 90%+ for suitable use cases — meaning fewer than 10% of conversations require handoff to a human agent. This is achieved through a combination of intent classification (proprietary NLU trained on customer service language), knowledge base integration, and transactional integrations that allow the bot to actually perform actions like account lookups, payment processing, and case creation.
Boost.ai uses a hybrid approach: rule-based dialog management for predictable flows combined with generative AI for handling variation in customer phrasing. This hybrid model is common in regulated industries where 100% generative responses carry compliance risk.
Banking is the core use case. Boost.ai-powered bots handle account balance inquiries, transaction disputes, card blocking, loan application status, branch location queries, and similar tier-1 banking requests. Insurance use cases include policy inquiries, claims status, coverage questions, and first notice of loss.
Deployment channels include web chat, mobile apps, voice (IVR replacement), and messaging platforms. The platform provides a conversation analytics dashboard with intent-level reporting, containment rates, and escalation triggers.
Boost.ai has a no-code conversation builder for business users and a developer API for custom integrations. It supports multilingual deployments — particularly important for European markets.
Pricing is enterprise and quote-based. The company does not publish pricing; deployment scope and conversation volume drive cost.
What You'll Need
- A Boost.ai account (starting from Quote-based (enterprise))
- A modern web browser or the Boost.ai app
- Payment method for paid features
Getting Started
Create Your Account
Visit https://www.boost.ai and sign up for a paid account. You'll need an email address to register.
Start Your First Conversation
Once logged in, you'll see the main chat interface. Type a question or task in the input box and press Enter. Boost.ai supports text, voice, tool-use — start with a simple text prompt to get familiar.
Natural Language Chat
Type your question or task in natural language. Boost.ai excels at understanding context and providing helpful, detailed responses.
Voice Input
Boost.ai supports voice input. Click the microphone icon to speak your prompt instead of typing. Useful for hands-free operation or accessibility.
Pro Tips
- Be specific: The more context you provide, the better the response. Instead of "write an email," try "write a professional follow-up email to a client who hasn't responded in two weeks."
- Iterate: If you don't get what you need, ask for clarification or refinement: "Make it shorter" or "Use a more formal tone."
- Use examples: Show Boost.ai what format you want by including an example in your prompt.
- Save useful conversations: Most platforms let you name and revisit conversations — organize by project or topic.
Common Use Cases
Customer Support
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- Responses seem generic or unhelpful
- Add more context to your prompt. Specify the audience, tone, length, and format you need. Try starting over with a clearer description of your goal.
- The tool isn't responding or is slow
- AI chatbots can experience high traffic. Refresh the page and try again. Check the service's status page if issues persist.
- Output is too long or too short
- Explicitly specify the length: "in 100 words," "as a brief summary," or "in detail with examples."
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Frequently Asked Questions
- Is Boost.ai free to use?
- Boost.ai requires a paid subscription, starting from Quote-based (enterprise).
- Do I need an account to use Boost.ai?
- Yes, you need to create an account to use Boost.ai.
- What can I use Boost.ai for?
- Boost.ai is a Norwegian enterprise conversational AI platform for customer service automation in banking, insurance, telecom, and utilities. It claims automation rates above 90% for large-volume contact centers and has deployed with major financial institutions across Europe and North America.
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