Boost.ai

Boost.ai was founded in 2016 in Stavanger, Norway, and has become one of the leading enterprise conversational AI vendors in the European financial services and telco markets. It has expanded to North America and counts major banks, insurance companies, utilities, and telecom operators among its clients.

The platform is built specifically for high-volume customer service automation. Its central claim is automation rates of 90%+ for suitable use cases — meaning fewer than 10% of conversations require handoff to a human agent. This is achieved through a combination of intent classification (proprietary NLU trained on customer service language), knowledge base integration, and transactional integrations that allow the bot to actually perform actions like account lookups, payment processing, and case creation.

Boost.ai uses a hybrid approach: rule-based dialog management for predictable flows combined with generative AI for handling variation in customer phrasing. This hybrid model is common in regulated industries where 100% generative responses carry compliance risk.

Banking is the core use case. Boost.ai-powered bots handle account balance inquiries, transaction disputes, card blocking, loan application status, branch location queries, and similar tier-1 banking requests. Insurance use cases include policy inquiries, claims status, coverage questions, and first notice of loss.

Deployment channels include web chat, mobile apps, voice (IVR replacement), and messaging platforms. The platform provides a conversation analytics dashboard with intent-level reporting, containment rates, and escalation triggers.

Boost.ai has a no-code conversation builder for business users and a developer API for custom integrations. It supports multilingual deployments — particularly important for European markets.

Pricing is enterprise and quote-based. The company does not publish pricing; deployment scope and conversation volume drive cost.