How to Use Kore.ai in 2026: Step-by-Step Guide
Kore.ai is an enterprise conversational AI platform that builds virtual assistants and AI agents for customer service, IT helpdesk, HR, and banking. Founded in 2014, it serves Fortune 500 companies with deployments across 35+ languages and deep integrations with enterprise systems.
Kore.ai was founded in 2014 by Raj Koneru and remains an independent company (still CEO as of 2026), one of the leading enterprise conversational AI platforms. Headquartered in Orlando, Florida, the company operates globally and counts 500+ Global 2000 customers, with 75% of its base in regulated industries.
Artemis platform (launched May 21, 2026): Kore.ai's newest-generation Agent Platform edition, built around its "Agent Blueprint Language" (ABL) for compressing agent delivery from months to days. Artemis supports 175+ integrated AI models (OpenAI, Anthropic, open-source, and others), deploys across Azure, AWS, Google Cloud, and on-premises, and reaches 40+ voice and digital channels. It launched first on Microsoft Azure and is a launch partner for Microsoft Agent 365, with native integrations into Microsoft Foundry, Entra ID, Teams (via Azure Bot Framework), and the Graph API. Kore.ai also secured a strategic growth investment from AllianceBernstein in January 2026 to fund this expansion.
The platform offers a no-code/low-code bot builder with a visual dialog designer that lets business teams configure conversation flows without writing code. Developers can extend these with custom scripting and API integrations. The platform supports over 35 languages and a wide range of channels: web chat, mobile apps, SMS, WhatsApp, Facebook Messenger, Slack, Microsoft Teams, and voice via Twilio and other providers.
Kore.ai positions itself primarily in three enterprise segments: Customer Experience (CX), Employee Experience (EX), and Banking/Finance — each with dedicated compliance-ready configurations.
Kore.ai offers on-premises deployment in addition to cloud hosting, which is important for financial institutions and healthcare providers with data residency requirements.
Pricing is enterprise and quote-based. The company offers a free developer tier for testing.
What You'll Need
- A Kore.ai account (free to create)
- A modern web browser or the Kore.ai app
- Payment method for paid features
Getting Started
Create Your Account
Visit https://kore.ai and sign up for a freemium account. You'll need an email address to register. A free tier is available — you can upgrade later for more features.
Start Your First Conversation
Once logged in, you'll see the main chat interface. Type a question or task in the input box and press Enter. Kore.ai supports text, voice, omnichannel, no-code builder, low-code builder, enterprise, enterprise NLU, multilingual, agent handoff, automation, api, on-premises option, integrations, analytics — start with a simple text prompt to get familiar.
Natural Language Chat
Type your question or task in natural language. Kore.ai excels at understanding context and providing helpful, detailed responses.
Voice Input
Kore.ai supports voice input. Click the microphone icon to speak your prompt instead of typing. Useful for hands-free operation or accessibility.
Pro Tips
- Be specific: The more context you provide, the better the response. Instead of "write an email," try "write a professional follow-up email to a client who hasn't responded in two weeks."
- Iterate: If you don't get what you need, ask for clarification or refinement: "Make it shorter" or "Use a more formal tone."
- Use examples: Show Kore.ai what format you want by including an example in your prompt.
- Save useful conversations: Most platforms let you name and revisit conversations — organize by project or topic.
Common Use Cases
Customer Support
AI agents built to handle customer inquiries, troubleshooting, and service requests.
Browse Customer Support chatbots →Finance & Business
AI assistants for financial planning, business strategy, market analysis, and accounting.
Browse Finance & Business chatbots →Productivity
AI tools for task management, scheduling, summarization, and workflow optimization.
Browse Productivity chatbots →Troubleshooting
- Responses seem generic or unhelpful
- Add more context to your prompt. Specify the audience, tone, length, and format you need. Try starting over with a clearer description of your goal.
- The tool isn't responding or is slow
- AI chatbots can experience high traffic. Refresh the page and try again. Check the service's status page if issues persist.
- Output is too long or too short
- Explicitly specify the length: "in 100 words," "as a brief summary," or "in detail with examples."
Frequently Asked Questions
- Is Kore.ai free to use?
- Kore.ai has a free tier. Paid plans start from Quote-based (free developer tier).
- Do I need an account to use Kore.ai?
- Yes, you need to create an account to use Kore.ai.
- What can I use Kore.ai for?
- Kore.ai is an enterprise conversational AI platform that builds virtual assistants and AI agents for customer service, IT helpdesk, HR, and banking. Founded in 2014, it serves Fortune 500 companies with deployments across 35+ languages and deep integrations with enterprise systems.
Related Guides
Know a tool we're missing? Submit it free →